- Operations Excellence
- Industrial goods & mechanical/plant engineering
Implementation of Quality Management & Control Loops | Building Materials Manufacturer
- Industry:
- Building Materials
- Employees:
- 1,000
- Location:
- Germany - Global
- Objective:
- Development of a pragmatic quality management system including a control loop model and operator self-inspection.
Key Levers
- Scrap -60%
- Rework -80%
- Complaints -95%
- ROC < 4 weeks
Initial Situation: Numerous customer complaints and the resulting need for rework by field service employees led the company into a profit crisis. Quality management had been discontinued three years prior.
Results: Implementation of quality management control loops, including an escalation path, within the framework of shop-flood management. Training of assembly employees in quality management.
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